Welcome to our Pizza Expert web store. These terms and conditions govern your access to and use of our website and services, including the purchase of products from our store. By accessing our website and using our services, you agree to be bound by these terms and conditions.

Definitions

To ensure clarity and understanding, we have provided the following definitions for the terms used in our terms and conditions:

  • “We,” “us,” and “our” refer to Pizza Expert (https://pizzaexpert.mk), the owner and operator of the web store.
  • “You” and “your” refer to the user or customer of our web store.
  • “Product(s)” refer to any item(s) available for purchase on our website, including pizza ovens and accessories.
  • “Prices” refer to our prices and how they are shown on our web store.
  • “Orders” refers to a purchase made by you through our website.
  • “Shipping” refers to the process of delivering your order to you.
  • “Returns” refer to the process of returning a product to us for a refund or exchange.
  • “Warranty” refers to the coverage provided by the manufacturer of a product against defects or issues.
  • “Limitation of liability” refers to limit the amount of liability that one party can be held responsible for in the event of damages or losses suffered by the other party.
  • “Indemnification” refers that one party agrees to compensate the other party for any losses or damages resulting from a specific event or action.
  • “Governing law” specifies which state or country’s laws will apply to any disputes arising from the use of the website or purchase of products.

 

Products

We are committed to providing our customers with high-quality products. We want to make sure you have a clear understanding of our products, so we have outlined our product policy below.

All of our products are brand new and come with a manufacturer’s warranty. We make every effort to provide accurate and detailed product descriptions on our website, but if you have any questions or concerns about a product, please do not hesitate to contact us.

We strive to keep our product inventory up-to-date on our website. However, there may be occasions where a product is out of stock or unavailable. In these cases, we will notify you as soon as possible and provide you with an estimated time frame for when the product will be back in stock.

 

Prices

We strive to provide our customers with high-quality products at fair and competitive prices. We want to make sure you understand our product pricing policy, so we have outlined it below.

All prices listed on our website are in Macedonian denar (MKD). We reserve the right to change our prices at any time without notice, but any price changes will not affect orders that have already been placed.

Please note that all prices listed on our website are with VAT included.

We make every effort to ensure that our product descriptions and prices are accurate and up-to-date on our website. However, there may be occasions where errors or inaccuracies occur. In such cases, we reserve the right to correct any errors or inaccuracies, and to cancel or refuse any orders placed for products listed at the incorrect price.

 

Orders

We want to make the ordering process as smooth and easy as possible, so we have outlined our product order policy below.

To place an order, simply add the product(s) you wish to purchase to your cart on our website. During checkout, you will be prompted to enter your shipping and payment information. Once you have completed your order, you will receive an email confirmation.

If you need to cancel your order for any reason, please contact us as soon as possible. We will do our best to accommodate your request, but please note that if your order has already shipped, it may not be possible to cancel it.

We make every effort to fulfill orders as quickly as possible. In most cases, we are able to ship your product within 3-7 days. If there are any delays or issues with your order, we will contact you as soon as possible.

We accept a variety of payment methods on our website, including Cash on Delivery, Payment at our store (POS terminal is available) and bank transfer.

We strive to keep our product inventory up-to-date on our website. However, there may be times when a product is out of stock or unavailable. In these cases, we will notify you as soon as possible and provide you with an estimated time frame for when the product will be back in stock.

 

Shipping

At Pizza Expert, we are committed to providing you with a smooth and efficient shopping experience, which includes timely delivery of your product. We have outlined our shipping policy at our Payment and Delivery Policy to ensure that you have a clear understanding of our process and any associated fees.

 

Returns

At Pizza Expert, we want you to be completely satisfied with your purchase of our products. If for any reason you are not satisfied with your purchase, you may return the product to us for a refund or exchange, subject to the terms and conditions set forth on Refund and Returns Policy.

 

Warranty

At Pizza Expert, we stand behind the quality and craftsmanship of our products. We want you to feel confident in your purchase, which is why we offer a product warranty on our pizza ovens.

Our limited warranty covers defects in materials and workmanship for a period from 6 months to 2 years (depending on the product) from the date of purchase. If during the warranty period the product proves to be defective, we will, at our discretion, either repair or replace the product free of charge.

Please note that this warranty does not cover damage caused by misuse, abuse, accidents, or unauthorized modifications, or any damage caused by using the product in a manner that is not consistent with its intended use. This warranty also does not cover normal wear and tear or damage caused by failure to follow care and maintenance instructions.

If you need to make a warranty claim, simply contact us within the warranty period and provide proof of purchase. We will provide you with instructions on how to proceed with the warranty claim. Please note that you will be responsible for all shipping and handling charges associated with returning the product for warranty service.

Except for the limited warranty set forth above, we make no warranties or representations, express or implied, about the products, services, or related graphics on our website. All products, services, and related graphics are provided “as is” without warranty of any kind.

In no event shall Pizza Expert or its affiliates, directors, officers, employees, or agents be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of or in any way connected with the use of our website or the purchase of products from our store, whether based on contract, tort, strict liability, or otherwise, even if we have been advised of the possibility of such damages.

 

Limitation of Liability

 

  1. Force Majeure: We shall not be liable for any failure or delay in the performance of our obligations under these Terms and Conditions due to causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, earthquakes, hurricanes, or other natural disasters.
  2. Waiver: Our failure to enforce any right or provision of these Terms and Conditions shall not be deemed a waiver of such right or provision.
  3. Severability: If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

 

Indemnification

Indemnification is an important legal concept that we take seriously at our web store. It is an agreement between two parties that protects our business from liability and loss. As the owner of the web store, it is important for us to understand how indemnification works and how it can protect our customers and our business.

In simple terms, indemnification is an agreement where one party agrees to protect the other party from any damages, losses, or expenses that may arise as a result of their actions or omissions. This means that if a customer is injured or experiences damages while using a products purchased from our web store, we may be held liable. However, if we have an indemnification agreement in place with the manufacturer or supplier of the product, they may be responsible for covering any damages, losses, or expenses that arise from the use of their product.

It’s important to note that indemnification agreements are not a substitute for liability insurance. Liability insurance can also provide protection against legal claims and lawsuits. However, indemnification agreements can provide an additional layer of protection by shifting some of the responsibility for damages, losses, or expenses to the manufacturer or supplier of the product.

At our web store, we take great care to ensure that all of our products are of the highest quality and meet all safety standards. However, we understand that accidents can happen and we want to ensure that our customers are protected. That’s why we have an indemnification agreement in place with the manufacturers and suppliers of our products.

We believe that transparency is key in all of our business dealings. That’s why we encourage our customers to read our terms and conditions, including our indemnification agreement, carefully before making a purchase. If you have any questions or concerns about indemnification or any other aspect of our terms and conditions, please don’t hesitate to contact us. We are always happy to provide clarification and guidance.

 

Governing law

Governing law is an important aspect of our web store’s terms and conditions. It refers to the law that will govern any legal disputes or issues that may arise between our web store and our customers. By specifying a governing law in our terms and conditions, we are able to provide clarity and consistency in our business dealings.

At our web store, our governing law is the law of the state in which our business is located. This means that any legal disputes or issues that arise between our web store and our customers will be governed by the laws of our state. We believe that this provides clarity and consistency in our business dealings, and ensures that both our web store and our customers are held accountable under the same legal system.

We take great care to ensure that all of our products and services meet all relevant legal and regulatory requirements. By specifying a governing law in our terms and conditions, we are able to provide additional assurance to our customers that we take our legal obligations seriously.

We encourage all of our customers to read our terms and conditions carefully before making a purchase. If you have any questions or concerns about our governing law or any other aspect of our terms and conditions, please don’t hesitate to contact us. We are always happy to provide clarification and guidance.

 

Changes to Terms and Conditions

We understand that our terms and conditions may need to be updated from time to time to reflect changes in our business operations or legal requirements. That’s why we have a clear policy in place for making changes to our terms and conditions.

Any changes to our terms and conditions will be posted on our web store and will be effective immediately upon posting. We will also make every effort to notify our customers of any changes to our terms and conditions via email or other communication channels. By continuing to use our web store after the changes have been made, our customers are indicating their agreement to the updated terms and conditions.

We encourage all of our customers to review our terms and conditions regularly to stay informed about any changes that may affect their use of our web store. If you have any questions or concerns about our terms and conditions, including any changes that have been made, please don’t hesitate to contact us. We are always happy to provide clarification and guidance.

Thank you for choosing our web store. If you have any questions or concerns, please do not hesitate to contact us at info@pizzaexpert.mk