Thank you for shopping with us. We hope you are satisfied with your purchase. However, if you need to return or exchange any product, we are here to help. Please read our Refund and Returns Policy carefully to ensure that you are fully aware of our policy and procedures.

  1. Refunds and Returns Policy: All products purchased from our store may be returned for a refund or exchange within 15 days of purchase, provided that the product is in its original condition, unopened, and unused.

  2. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer service team immediately at info@pizzaexpert.mk or call +389 78 254 349. We will arrange for a replacement or refund.

  3. Return Shipping: The customer is responsible for return shipping costs unless the product was damaged or defective upon receipt. In such cases, we will cover the return shipping cost.

  4. Condition of Returned Products: The product must be returned in its original condition, unopened, and unused. If the product is damaged or shows any signs of use, we reserve the right to withhold a partial refund or no refund at all.

  5. Refund Method: Refunds will be issued to the original payment method used during purchase. If you prefer, we can also issue store credit.

  6. Exchanges: We allow for exchanges within 15 days of purchase, provided that the product is in its original condition, unopened, and unused. The customer is responsible for the cost of return shipping and the new shipping cost for the exchanged product.

  7. Cancellation Policy: You may cancel your order at any time before it has shipped. If the product has already been shipped, you will need to follow our Refunds and Returns Policy.

  8. Contact Information: If you need to initiate a return or refund, please contact our customer service team and we will respond to your inquiry within 48 hours info@pizzaexpert.mk or call +389 78 254 349

  9. Terms and Conditions: By purchasing from our store, you agree to our terms and conditions, including ownership, liability, and dispute resolution. Please refer to our website’s terms and conditions for more information.

Thank you for shopping with us, and please do not hesitate to contact us at info@pizzaexpert.mk, if you have any questions or concerns about our Refund and Returns Policy.